Advanced Selling Skills-Service Writers Course

This College will be led by Larry Edwards Chairman of Edwards & Associates Consulting, Inc. Larry is the Author of “American Automobile Industry” and has published over 150 articles on strategy, innovation, teambuilding, leadership, diversity, managing Dealership Service, Parts, Collision Shops, and Independent Repair Facilities.

  • Proper telephone techniques
  • Positive meeting & greeting techniques
  • How and when to present the MPI
  • Effective vehicle walk arounds
  • Keeping your customer informed during the repair process
  • Structuring the repair estimate
  • Effective selling in a down market
  • Dealing with different customer personality types
  • Setting and achieving service sales goals
  • Success habits of highly successful service consultants