“Always enjoy my Larry’s Ramblings. I have picked up quite a few pointers by taking the time and read your emails. Thank you for providing such a great service to us as Service Managers.”
“If you could send me a copy of your spreadsheet I would really appreciate it. I also wanted to share with you how much I enjoy your e-mail. You really understand the business and keep things real. Your communications are very motivational for me and I often share your articles with my management team. I started off as a kid in school with a keen interest in cars. I first worked at a Ford dealership in March of 1978 on a co-op placement thru my High School.
Now 37 years later I acquired the final shares of the business where I have been working at the past 18 years. During my journey I worked in service, sold cars, F&I, sales management, then GM and finally made it to the dealer principle position. Over those years I have been exposed to many trainers and coaches. In my books you are one of the best that I have seen. Thank you for your ongoing communications. They help to keep me motivated and also feed my ongoing desire to learn.”
“Upon the execution of only 80% of your suggestions, we saw our customer pay sales double. Our ‘Hours per R.O.’ increased to 2.0 hours, and our effective labor rose almost 10$/ hour. We have realized a 30% increase in service gross in October and November of ’04 compared to ’03.”
“Wow is all I can say . I stumbled upon your website and Fixed Operations Digest library. I was so excited after reading several articles that I about killed my printer printing all back issues. I have read each one carefully, sharing key points and measurement tools with my Service Manager, Parts Manager and even several outside consultants who work for large corporations whom in my opinion never really understood Fixed Operations.”