Research Services 

Market Studies

E&A has performed a wide variety of Market Studies for individual dealerships,

Collision shops and industry associations.

  • Quantifying collision shops use of OE and aftermarket parts.
  • Determining what factors influenced their buying decision
  • Determining the size of individual collision market(s). Quantifying who the competitors are and the individual sales of each shop.
  • Measuring trends in customer buying habits, changes in labor rates and insurance guidelines.
  • Measuring customer satisfaction (CSI Surveys) with an individual shop or an entire group of shops.

Focus Groups

E&A through its alliances, can perform focus group qualitative studies on facilities

in every major market within North America.

  • Customers
  • Managers
  • Shop Owners

Financial Analysis of Dealership Operations

E&A provides a monthly financial trending analysis of dealership operations. Each report includes;

  • Last two years average
  • Current year to date average
  • Actual percentages for each category compared to E&A’s top performing client’s

Profit Potential Analysis for Service, Parts & Collision Departments

E&A conducts Profit Potential Analysis reports for dealerships that compares actual department performance to E&A goals. These reports also show the dealer how much profit potential actually exists in their fixed departments.