The E&A Service Department Management Program also includes one year of E&A weekly monitoring. This service provides weekly review of key performance indicators by E&A’s Consultant’s and telephone follow-up calls to dealership management when needed.
After the training and implementation is completed, your Manager will be enrolled in a Service Managers Master Minds Group. Groups meet twice each year to review individual performance compared to the groups and to discuss best practices. An E&A Consultant monitors meetings and managers are held accountable by the group members for improving performance between meetings.
Program Content Review:
- 11-Days of on-site consultation and implementation
- 3-Days of in-classroom training for the manager
- 12-Months of Trending Reports on Key Performance Indicators
- 1-Year of weekly review of key performance indicators and coaching by an E&A consultant
Note: 3-day management seminars are held in our Charlotte offices quarterly