Service Consulting

The E&A Service Department Management Program is designed to provide both the classroom training and in-dealership assistance needed to implement changes in the Service Department operation.

Through a series of three on-site visits (totaling seven (7) days), and one 5-day management training seminar the Service manager is taught details of the E&A Service Department management system. By spacing each on-site visit approximately 30 to 45 days apart the learning and implementation process is spread over a 90 to 120 day period. This allows for orderly implementation of changes without overwhelming people with more then they are capable of doing at one time.

Items addressed in this program:

•  SWOT Analysis
•  Evaluation of the Market
•  Financial Statement Analysis
•  Repair Order Analysis System
•  Establishment of Variable Labor Rates
•  Family Pricing & Parts
•  Job Pricing Quick Service Items
•  Developing a Service Menu
•  Maximizing Facility Utilization
•  Work Flow Control
•  Establishing an Appointment Process
•  Building Traffic
•  Service Consultant Walk around Techniques
•  Customer Follow-up
•  Organizational Structuring
•  Preparing Job Descriptions
•  Establishing Operating Procedures
•  Designing Effective Pay Plans
•  Weekly Performance Tracking of Key Items

The E&A Service Department Management Program also includes one year of E&A weekly monitoring. This service provides weekly review of key performance indicators by E&A’s Consultant’s and telephone follow-up calls to dealership management when needed.

After the training and implementation is completed, your Manager will be enrolled in a Service Managers Master Minds Group. Groups meet twice each year to review individual performance compared to the groups and to discuss best practices. An E&A Consultant monitors meetings and managers are held accountable by the group members for improving performance between meetings.

Program Content Review:

  • 11-Days of on-site consultation and implementation
  • 3-Days of in-classroom training for the manager
  • 12-Months of Trending Reports on Key Performance Indicators
  • 1-Year of weekly review of key performance indicators and coaching by an E&A consultant

Note: 3-day management seminars are held in our Charlotte offices quarterly