Service Consulting
The E&A Service Department Management Program is designed to provide both the classroom training and in-dealership assistance needed to implement changes in the Service Department operation.
Through a series of three on-site visits (totaling seven (7) days), and one 5-day management training seminar the Service manager is taught details of the E&A Service Department management system. By spacing each on-site visit approximately 30 to 45 days apart the learning and implementation process is spread over a 90 to 120 day period. This allows for orderly implementation of changes without overwhelming people with more then they are capable of doing at one time.
Items addressed in this program:
• SWOT Analysis |
• Evaluation of the Market |
• Financial Statement Analysis |
• Repair Order Analysis System |
• Establishment of Variable Labor Rates |
• Family Pricing & Parts |
• Job Pricing Quick Service Items |
• Developing a Service Menu |
• Maximizing Facility Utilization |
• Work Flow Control |
• Establishing an Appointment Process |
• Building Traffic |
• Service Consultant Walk around Techniques |
• Customer Follow-up |
• Organizational Structuring |
• Preparing Job Descriptions |
• Establishing Operating Procedures |
• Designing Effective Pay Plans |
• Weekly Performance Tracking of Key Items |
The E&A Service Department Management Program also includes one year of E&A weekly monitoring. This service provides weekly review of key performance indicators by E&A’s Consultant’s and telephone follow-up calls to dealership management when needed.
After the training and implementation is completed, your Manager will be enrolled in a Service Managers Master Minds Group. Groups meet twice each year to review individual performance compared to the groups and to discuss best practices. An E&A Consultant monitors meetings and managers are held accountable by the group members for improving performance between meetings.
Program Content Review:
- 11-Days of on-site consultation and implementation
- 3-Days of in-classroom training for the manager
- 12-Months of Trending Reports on Key Performance Indicators
- 1-Year of weekly review of key performance indicators and coaching by an E&A consultant
Note: 3-day management seminars are held in our Charlotte offices quarterly